IT Help Desk Hours:
Monday - Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 12:30 PM
Phone number: (337)-482-5516
Email address: ithelp@louisiana.edu
Location: Stephens Hall 201
The IT Help Desk exists to serve as the primary point of contact for the University of Louisiana at Lafayette students, faculty, and staff seeking problem resolution with supported software, hardware, and operating systems, including general IT services provided by the University of Louisiana at Lafayette. The IT Help Desk covers a wide variety of activities including:
- To provide a visible and proactive avenue of help for students, faculty, and staff.
- To provide a helpful and friendly first point of contact for all technology requests.
- To provide basic support for computing and distance education services.
- To provide support for user account maintenance.
- To provide a channel of escalation for IT services.
- To provide online FAQ's, manuals, and tutorials to empower users to self-troubleshoot.
PLEASE REFER ALL GENERAL NON-IT CAMPUS QUESTIONS TO THE INFORMATION DESK AT THE STUDENT UNION (337-482-6940).
There is no denying the nature of technology in the workplace. It is designed and implemented to help streamline complex tasks. But like any other office equipment used constantly on a daily basis, technology breaks. The question is....who you gonna call?
Call 482-5516! Or e-mail ithelp@louisiana.edu! Or submit an online request form!
Any one of these three avenues will ensure your request for help...
May 15, 2012 - There have been a couple of power issues in Stephens Memorial Hall this morning. This has resulted in service outages to network based services and the wireless network. The problems have been resolved and all affected services should be functioning normally.
If you are experiencing any problems please contact the IT Help Desk at 25516 or via e-mail at ithelp@louisiana.edu.
Your UL Lafayette IT Team
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